Komatsu America’s Complimentary Maintenance Program Komatsu CARE Celebrates Milestone
Rolling Meadows, IL, November 12, 2013 — Komatsu America Corp. and its distributor Power Motive Corporation celebrated the completion of Komatsu CARE®’s 10,000th service interval. Komatsu America pioneered the construction industry’s complimentary maintenance programs for its Tier 4 machines with launch of Komatsu CARE in 2011.
Whether the equipment is leased or owned, Komatsu CARE covers all factory-scheduled maintenance intervals on Tier 4 Interim Komatsu® construction equipment for the first 3 years or 2,000 hours (whichever occurs first), as well as two complimentary Komatsu Diesel Particulate Filter (KDPF) exchange units for the first 5 years, or 9,000 hours, whichever comes first. The complimentary maintenance program is available at all North American distributors and is transferable to new owners, upon resale, within the United States and Canada.
“Programs, like Komatsu CARE, strengthen the relationship between the customer and distributor and demonstrate the unrivaled product support that Komatsu provides in this industry,” said Mike Hayes, Director of Service Marketing and Distributor Development for Komatsu America Corp. “Komatsu is committed to programs like Komatsu CARE because they protect the customer’s investment and ensure that their assets remain productive.” Hayes continued, “We also work closely with our distributors like Power Motive to ensure that they have the proper resources and the staff needed to service our customers so that our customers can maximize productivity, while minimizing any associated costs.”
The Komatsu CARE program is similar to complimentary maintenance programs that have been very successful within the luxury auto industry. Those programs, like Komatsu CARE, can increase residual values on lease returns, increase the price of used vehicle sales, and increase the longevity of component life. Over 96 percent of our Tier 4 Interim customers have received at least one Komatsu CARE complimentary maintenance service since its launch in 2011.
About Komatsu America Corp.
Komatsu America Corp. is a U.S. subsidiary of Komatsu Ltd., the world’s second largest manufacturer and supplier of earth-moving equipment, consisting of construction, mining and compact construction equipment. Komatsu America also serves forklift and forestry markets. Through its distributor network, Komatsu offers a state-of-the-art parts and service program to support the equipment. Komatsu has proudly been providing high-quality reliable products for nearly a century. Visit the website at www.komatsuamerica.com/ for more information.
About Power Motive Corporation
Power Motive Corporation was founded in 1959 as a distributor of small industrial construction equipment. Through the years, the company has expanded its product offerings and industries served which consists of: construction, utility, energy, agricultural, forestry, infrastructure, manufacturing, mining, quarry, recycling, transport, paving and several others. PMC represents world-class manufacturers who are leaders in their industry. PMC is the Komatsu dealer in Colorado and Wyoming, but also represent some other prestige global suppliers including: KPI-JCI, Astec, Takeuchi, Sakai, Sandvik, Morbark, NPK, Fecon and more.
*Komatsu® and Komatsu CARE® are registered trademarks of Komatsu Ltd.